CASE MANAGER JOB DESCRIPTION
Physically and/or Psychosocially Disadvantaged
Under indirect supervision, provides comprehensive case management to physically and/or psychosocially disadvantaged members of a specified, geographically remote community, to improve quality of life and
to achieve and maintain the highest possible ability to function within the community. Position serves an indigenous population.
DUTIES AND RESPONSIBILITIES:
- Facilitates client access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life
skills, and relevant mental health services; assists client to develop natural resources and make contact with social support networks.
- Coordinates and monitors services, including comprehensive tracking of client activities in relation to care plan.
- Assists clients in developing goals and areas of need, and assists in developing treatment plans, which are assessed regularly; conducts medication and mental status assessment and determines
required level and frequency of services.
- Documents all client encounters and contracts made on behalf of clients; completes and submits billing documentation as appropriate; maintains comprehensive client files, which may include documents
held for safekeeping on behalf of the client.
- Identifies and provides emergency crisis services as necessary; makes immediate clinical assessments and responds according to accepted crisis intervention methods and techniques; coordinates other
services as appropriate.
- Assesses patients, evaluates effectiveness of care plan and progress made by client, participates in patient treatment planning and case review with patient care providers.
- Maintains and reports applicable statistics regarding programs and client services.
- Travels extensively to community locations, various agencies, and other outreach destinations.
- Performs miscellaneous job-related duties as assigned.
MINIMUM JOB REQUIREMENTS:
- Associate's degree with 3 to 5 years experience directly related to the duties and responsibilities specified.
- Specified educational qualifications and/or certification may in some cases be required by local statute.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Knowledge of community health care and vocational services.
- Ability to monitor, assess and record client progress against care plan, and make adjustments to plans and services.
- Ability to assess mental status in clients and to develop individual treatment goals and plans.
- Knowledge of medical billing procedures.
- Ability to communicate medical information to health care professionals and the public over the telephone under crisis circumstances.
- Records maintenance skills.
- Ability to plan, implement, and evaluate individual patient care programs.
- Knowledge and understanding of the sociocultural environment, customs, and life issues specific to the indigenous target population.
- Ability to gather data, compile information, and prepare reports.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
This job description can also be found in Word form here.